New Relic Integration

Q: How does ClauseOps differ from New Relic's built-in SLA tracking?

New Relic tracks SLAs against internal targets. ClauseOps tracks against the specific commitments in each customer contract, which may vary. One customer's 99.9% SLA has different implications than another's 99.95%.

ClauseOps

ClauseOps integrates with New Relic to map your application performance data against contractual SLA requirements. Response times, error rates, and availability metrics from New Relic are compared against the specific targets in each customer contract. The integration uses New Relic's NerdGraph API…