Vendor Risk Management

Q: How do SaaS companies manage vendor risk from both sides?

SaaS companies are simultaneously vendors (to their customers) and customers (of their own infrastructure providers). They must manage risk in both directions: meeting customer requirements while ensuring their own vendors comply.

ClauseOps

Vendor risk management (VRM) is the systematic process of identifying, assessing, monitoring, and mitigating risks that arise from engaging third-party vendors and service providers. For SaaS companies, this includes both your own vendor relationships and how your customers evaluate you as a…