Acceptable Use Policy (AUP)

Q: What happens if a customer violates the AUP?

Most AUPs include graduated enforcement: warning, temporary restriction, suspension, and ultimately termination. The specific enforcement mechanism should be defined in the contract alongside the AUP.

ClauseOps

An Acceptable Use Policy (AUP) outlines the rules and guidelines for using a service, system, or network. In B2B SaaS, AUPs define what customers can and cannot do with your platform and may include restrictions on data types, usage volumes, and prohibited activities. From the vendor side, your…